MEET OUR CUSTOMERS

Learn how some of our featured customers solves their information challenges and system needs using DocFactory.

Learn how they use DocFactory to support and satisfy their own customers.

IST INTERNATIONAL SOFTWARE TECHNOLOGY AB

IST is the largest supplier of IT solution for schools and preschools in the Nordic region. IST develops and maintains flexible and limitless IT solutions for supporting one throughout the entire education life cycle - from preschool to university. IST aim to make administration more efficient, facilitate communication, and create new possibilities in the teaching process. Development takes place in close collaboration with the end-users and specialists. IST strives to be innovative, intuitive, individual and integrated.


The challenge

To be able to provide end users of their product suite with personalized, market adopted and localized online support information, IST must have an efficient information process along with systems and tools for creation, management and distribution of support information. The target group of IST product suite is schools in public environments, including staff, pupils and parents. The information need for each target group is different, requiring information to be targeted towards multiple roles and experiences.


The solution

IST has choosen DocFactory as the information management system for all their customer support information, including marketing information. DocFactory is used as the single source information hub for creation, management and distribution of information, both internally and externally. The information created and managed in DocFactory is distributed using the DocFactory portal solution, integrated as online support information in IST product suites and also distributed as PDF documents shipped with their products.


Using facets, the information is set into context enabling information pieces to be targeted towards customers, market areas, products and user roles. Together with a lean localization process the challenges are met, providing a complete support information solution for IST.

IV PRODUKT

IV Produkt is considered by many as one of the leading producers in the Nordic countries of cost efficient and environment-friendly air handling units. IV Produkt use LCC-(lifecycle cost) thinking through all the product development and sales. They have high demands on cleverness when developing new products and in manufacturing.


The challenge

IV Produkt wanted to leave paper based documentation in the form of manuals and provide their end customers with a documentation portal delivering product specific information. The information needed to be revised and structured according to information types enabling end users to easy and quickly find the correct information, still fulfilling the EU regulations for the information. IV Produkt also wanted the information to be accessible via mobile devices, enabling the service organizations to access product specific information using their mobile phones or tablets.


The solution

Iv Produkt has choosen DocFactory as the information management system for the customer support information. DocFactory is used as the single source management system including the documentation portal where the end users find and access product specific information. The information created by IV Produkt is assigned tags and facets to be set into contexts as category, product, information type and component type. Using the context settings, end users can use the information portal to navigate and search information in an easy and quick way to find the relevant information for the specific product.


IV Produkt also uses QR-codes located at the air handling units to enable service technicians to scan the QR-code and get direct access to the information specific to the unit.

ALWEX TRANSPORT AB

Alwex is an environmental and quality-certified private company owned by about 80 members who are all suppliers of transport and machinery services to the company. Alwex offers via contractors a wide range of transportation and logistics, which cater to the market's expectations for quality, personal service, efficiency and environmental responsibility.


The challenge

Alwex wanted a solution for visualizing their Key Performance Indicators (KPI). Alwex uses the KPI's to monthly assess the performances of the organization, business units, and their division, departments and employees. Alwex needed a tool enabling them to generally define measurements areas, metrics and KPI's that is understandable, meaningful, and measurable. The solution should also be available on mobile devices like mobile phones and tablets.


The solution

Alwex has choosen DocFactory as the solution for creating, managing and distributing Key Performance Indicators for their organization. DocFactory is used as the single source tool for creation, management, sharing and publishing of all KPI measurements defined by Alwex for measuring the performance of the organization. Alwex can decide by sharing permissions which measurements to be accessible for specific groups in the organization and they are accessible via the desktop, mobile phone or tablet using a responsive web app.

CUSTOMERS

Some of our featured customers solving their information challenges and system needs using DocFactory.

IST INTERNATIONAL SOFTWARE TECHNOLOGY AB

IV PRODUKT

SUUNTO

INCIT

APTIC

VOLVO

BAMBOO SOLUTIONS

SOFTWERK

ALWEX TRANSPORT AB

SIGMA

VALMET

ATLAS COPCO

TETRA PAK

TIMEEDIT

WE MAKE TECHNOLOGY USABLE

Sigma Technology Solutions is part of Sigma, and is a global supplier of product information, embedded solutions and offshore development. We are experts with a passion for technology and information, and take pride in delivering quality and constantly improving our deliveries.

CONTACT

Sigma Technology Solutions AB
Lindholmspiren 9
417 56 Gothenburg
Sweden
Email: info@sigmatechnology.se
Phone: +46 (0) 31-779 47 00
Web: www.sigmatechnology.se