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CUSTOMER CASE

MICROPOWER

With the help of sensors and data analysis, automatically control
the optimal time when different maintenance actions shall be
performed on battery chargers.

ABOUT MICROPOWER

Micropower is an independent manufacturer of battery chargers, lithium-ion batteries and systems for industrial use. Micropower is today market leader in northern Europe for battery chargers in forklift truck applications. Every year, Micropower ship more than 400 000 battery chargers and power supply units to customers and retailers all over the world.

THE CHALLENGE

Micropower wanted to leave PDF based documentation in the form of manuals and provide customers with a documentation portal delivering product information.

Micropower also wanted to create and manage fault tracing procedures to enable predictive maintenance using sensor data provided by Micropower NFC enabled app.

THE SOLUTION

The main objective of the Micropower information system is to deliver product information via an information portal compared to generic manuals where the customer needs to find applicable information for the customer configuration.

Micropower implemented a multi-source service architecture using Docfactory as the single source information system for product information where customers can access products and all related information.

Docfactory is also used to service MicroPower's mobile app with fault tracing information where measurements can be obtained using NFC technology (tags) triggering the correct fault tracing procedure and applicable actions.  

THE RESULT

A Micropower Information Portal is now deployed containing product information for all Micropower products.

Micropower also, with the help of sensors and data analysis, automatically control the optimal time when different maintenance actions shall be performed on battery chargers. Using a mobile app, measurements can be obtained using NFC technology and with the help of the DocFactory service architecture, the right information, based on sensor data, is retrieved and displayed in the app, helping MicroPower's customer to predict maintenance and get the correct information for performing maintenance and applicable actions.

Mobirise

CONTACT

Johnny F├Ągersten
johnny.fagersten@sigmatechnology.se
+46 70 280 60 19