WORKSHOP

TRUE CUSTOMER CENTRICITY

Empower your customers to make educated decisions. Increase effectiveness through better training, more digitization and remote monitoring support of aftermaket activities. Provide your service teams customer- and product context and insights, combined with fast access to tools and information they need to quickly find answers to their questions.

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NO MORE GUESSING

DESIGNED TO SOLVE PROBLEMS

Give your product a digital identity and track how often it was repaired or serviced, answering questions like: When parts where changed? When was the latest repair or service? The aftersales digital twin holds data as service history, configuration changes, parts replacement and warranty data.

SUPPORT TO OPERATIONS

INCREASE EFFECTIVENESS

Increase effectiveness through better training, more digitization and remote monitoring support of aftermarket activities. Anticipate future breakdowns and maximize product availability. Share data and information with different stakeholders breaking down silos between different departments involved in the aftermarket process.

NEW STREAMS OF VALUE

IMPROVE THE SERVICE LEVEL

Improve service levels for customers, allowing the aftermarket to propose quick, flexible, and adapted answers to customer questions. Anticipate customer needs and facilitate quick responses. Use analytics and connectivity to improve the knowledge of the product life-cycle to accurately assess and forecast parts needs.

STAY AHEAD

RESOLVE CUSTOMER ISSUES

Provide your service teams customer- and product context and insights, combined with fast access to tools and information they need to quickly find answers to their questions. Make it easy for customers to find information that is up to date, accurate, consistent and in the right context.

GROWTH AND INNOVATION

DATA ANALYTICS

Use product maintenance data to discover anomalies and predict malfunction before they occur and avoid costly repairs and services. Use predictive data anaysis to understand consumer needs to design unique service offerings and optimize maintenance operations and parts inventories.