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Create real business impact by answering your customers questions

LOVED BY CUSTOMERS AND USERS

Strengthen your product value and improve the customer experience by delivering personalized, relevant and easy-to-find answers to your customers questions using Docfactory CCMS.

Trusted

Trusted by more than 10 000 unique users each month.

Global

Used by customers and users in more than 20 countries.

Mobile

More than 20% of all users are on mobile devices.

Extensive

More than 60 000 topics are created or accessed each month.

WHAT'S HAPPENING

Get the latest news from the Docfactory team.

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ONROBOT CHOOSES SIGMA TECHNOLOGY FOR FLEXIBLE AND SCALABLE CONTENT MANAGEMENT

OnRobot is a leading provider of collaborative applications and automation solutions. Their vision is to be a One Stop Shop for collaborative applications and provide products that are easy to use and integrated. With continuously expanding documentation, they were looking for a scalable and flexible solution to gather all the product information in one source. 

READ THE PRESS RELEASE

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SIGMA AND LYNK & CO EVOLVE USER INFORMATION EXPERIENCE

Being new, innovative, and daring, Lynk & Co didn’t just want to stick to the traditional format of a printed manual in the glove box. Sigma team has supported Lynk & Co in providing a total experience for the user guide to be released together with the car's launch on the European market. The experience includes an interactive user car guide, an Android car app, and a smart content management system.


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Most products and services fail not because they don't work,
but because people don't know how to use them.

DELIVER GREAT CONTENT

Transform your technical content into a self-service experience.

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PROVIDE ANSWERS TO QUESTIONS

Deliver effortless self-service with contextual content to your customers.

Deliver personalized, relevant and easy-to-find answers to your customers questions in your documentation portal, community, support site, or in your product.

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CREATE REAL BUSINESS IMPACT

Strengthen your product value and improve the customer experience by understanding how customers are engaging with your content.

Boost productivity, increase self-service, improve engagement and make your customers customer happy.

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DELIVER GREAT INFORMATION

Experience a cloud-based CCMS platform with everything you need in one tool.

Authoring, content management, versioning, branching, release, publishing, translation management, and much more. And it is all stored, updated and delivered continuously in the cloud.

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PROVIDE CONTEXTUAL ASSISTANCE

Embed your information inside your product as contextual help. Any assistance that your users need can be found in real-time.

Use your existing content and serve the exact snippet your users need, in the right language, at the right time and place they need it, right within your product interface.

CREATE YOUR OWN ORIGO

Connect to all your information sources and integrate them.

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ONE SINGLE SOURCE OF TRUTH

Connect structured and unstructured content stored in any format, and in any application using Renderpoint or Topicpack.

From manuals to API documentation, your customers will have one consistent, reliable and easy-to-access place where they can instantly find the product answers they need.

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PROVIDE A GREAT USER EXPERIENCE

Deliver the ultimate customer experience by ensuring that the content they receive is accurate and up to date.

Offer consistent and always updated product answers, even right inside your product interface, when your customers need it most.

EVERYTHING YOU NEED

Transform your technical information into a great user experience.

In the cloud

A native cloud-based CCMS platform where all content is secured, updated and delivered continously in the cloud. 

Easy and simple to use

Use the browser-based interface to author, review, manage, translate and publish your technical information.

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Data driven

Use Renderpoint or TopicPack to deliver data driven content or information packages to customers.

Customer friendly

Deliver personalized, relevant and easy-to-find answers to your customers questions using multi-channels.

SOME OF OUR CUSTOMERS

We are trusted by great companies.

REQUEST A DEMO

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DOCFACTORY

Strengthen your product value and improve the customer experience by delivering personalized, relevant and easy-to-find answers to your customers questions.